On September 8, 2013, the highly acclaimed "6th National Service Evaluation Campaign" was held in Beijing. This event is jointly organized by the China Business Confederation and the China Consumer Protection Foundation. It aims to promote the continuous improvement of the after-sales service content of the nation's enterprises and the continuous improvement of service quality through the implementation of the 12th five-year plan for the national service industry. Social service level.
Dongfeng Liuzhou Automobile Co., Ltd. won the honorable title of “Top 10 National Service Industry Aftermarket†in this evaluation activity. This is the second time since Dongfeng Liuzhou Automobile Co., Ltd. won the “5th National After-sales Service Evaluation Campaign†in 2011. This privilege, this is for the past two years, Dongfeng Liu Auto efforts to improve the service system, pay attention to every detail, to provide users with all-weather quality and efficient service work is a great recognition and recognition.
Dongfeng Liuzhou Automobile has always attached importance to the needs of users, with the business philosophy of “creating value for customers and creating wealth for the societyâ€, putting the interests of customers on the first starting point of work, and taking customer as the core to create value for customers. Dongfeng Liuzhou Automobile always regards the service quality as the core competitiveness of the company and strives to create the “Sunshine Online†service brand. On this basis, Dongfeng Liuzhou Automobile officially released the "6A Service Standard" in 2011, aiming at a comprehensive upgrade of the existing Sunshine online service brand, emphasizing the core concept of caring and safeguarding based on the fundamental interests of users. And comprehensively optimize service quality.
Dongfeng Liu Auto is adhering to the service policy of “All for the users, all for the convenience of the users, and all for the usersâ€, and considers what the customer thinks and rushes. The customer service center has 25 seats The staff can handle online 24 hours a day, 365 days a year, providing users with all-weather 100% caring service.
In order to effectively deal with after-sales issues and prevent the attenuation in the transmission of information, in 2012, the company formulated the "first-to-responsibility system after sales" management measures. The first person who received the customer service call, letter, letter or visit and feedback service is the first person to meet. The first person is responsible for tracking the progress of the entire process, and timely feedback the results to the customer. This management method clarifies the requirements of the first-responsible person and the after-sales processing process and time limit, ensuring that the user is provided with the most satisfactory solution in the shortest time and in the shortest time.
In 2012, to ensure the timeliness of services, Dongfeng Liuzhou Automobile carried out limited-time sub-contracting of major logistics and coal transportation channels, and signed “Time-limited Service Commitment Agreements†with 126 service providers to rescue and stop the service stations. The dispatch of workers, maintenance time limits, etc. have made certain requirements. The introduction of time-limited service commitments and effective protection of service timeliness have been widely accepted by users.
In the same year, in order to assist the marketing of M7C's new products, Dongfeng Liuzhou Automobile proposed a nanny-style service, a personal service management approach. The company provides personal service consultants and personal service specialists for M7C users. The personal service consultants are responsible for answering the customer's proposed service requests 24 hours a day and respond to the relevant countermeasures. The personal service specialist is responsible for implementing the after-sales service support for the M7C. The implementation of the babysitter service enabled users who purchased Dongfeng Liuzhou M7C products to receive high-quality personal services. At the same time, it also added new elements for the company's service management, and greatly improved the user's satisfaction with the company's products.
Honor is a testimony to the efforts, and the user's recognition is the driving force. Dongfeng Liuzhou Automobile will continue to adhere to the service concept of “serving zero distance, caring and using online†to create a high-quality “sunshine online†boutique service brand. From the customer's point of view, with professional technical strength and attentive service commitments, we will do our best to provide users with intimate, convenient, professional and efficient after-sales service guarantees, allowing users to feel satisfied from the inside out!
Tungsten Carbide Powder
Tungsten carbide thermal spray powder is a type of powder material that is used in thermal spray processes. It is composed of tungsten carbide particles, which are combined with a binder material to form a powder.
Thermal spraying is a coating process that involves heating the powder material to a molten or semi-molten state and then spraying it onto a surface to create a protective or functional coating. Tungsten carbide thermal spray powder is known for its hardness, wear resistance, and high melting point, making it suitable for applications where extreme wear or high temperatures are present.
The tungsten carbide particles in the powder provide the coating with excellent wear resistance, while the binder material helps to bind the particles together and adhere them to the surface. The powder can be sprayed using various thermal spray techniques, such as flame spraying, plasma spraying, or high-velocity oxy-fuel spraying.
Tungsten carbide thermal spray coatings are commonly used in industries such as aerospace, automotive, oil and gas, and mining, where components are exposed to harsh environments or abrasive conditions. These coatings can provide protection against wear, erosion, corrosion, and high temperatures, extending the lifespan of the coated components.
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