Named fake control
Original accessories really can not take it? With Mr. Li's confusion, the reporter visited the Beijing Jeep and FAW-Volkswagen's 4S store responsible person, the answer is: "The accessories can be bought, if we suspect that our high cost can buy accessories outside the repair."
During the interview, the reporter also learned that many automobile manufacturers including Beijing Jeep and FAW-Volkswagen have separate supply channels for their marketing channels and accessories markets. Consumers can choose to repair cars in the 4S shop and they can also choose to buy Original accessories outside repair. When asked why some manufacturers do not provide original accessories, the person in charge of the Beijing Jeep 4S store said with a smile: "This is of course good for the business, the outside accessories are fake, you can only go to the 4S shop to change to the real, Instead of squeezing more customers to find you a car repair!"
On this issue, the reporter dialed the phone number of the Shanghai GM spokesman. The reply was: "The main purpose of our efforts is to ensure the cleanliness of the market, prevent fake parts from harming consumers' rights and interests, and crack down on unscrupulous accessories dealers. To ensure the maintenance quality of the user's vehicle." The implication is that even if consumers buy accessories from the 4S store to replace them, as long as the out of the store accessories may become a fake, so if you want to change the truth you can only come to the 4S shop, and Can only be replaced by the master of the 4S shop.
Original parts do not takeaway
"The factory regulations only accept maintenance, and all accessories will not be taken for sale!" On July 25th, in the 4S shop of Shanghai GM Beijing DAB Buick Sedan, Mr. Li proposed to buy Buick Regal water tanks to install their own requirements, but was the staff One refused.
Previously, Mr. Li had just bought his own vehicle Buick Regal. He accidentally slammed the water tank while driving. Because only the third party liability insurance was in place, all maintenance costs fell on his own body. The Shanghai GM 4S shop offered a replacement of a water tank even as high as 2,000 yuan, but even higher prices in the market as the public brand is only a few hundred dollars.
Mr. Li then came up with a way to save money: buy a water tank at Shanghai GM’s 4S shop and then find a friend to replace it. However, unexpectedly, the Shanghai GM's original water tank could not be bought at all. He first came to Shanghai GM Beijing World Bank was rejected, and then went to the first Simei, six plants Qin He, Sui Pu, Gan Bo, Tianyu Xing, etc., from south to north traveled seven of the capital's specialization Buick's Shanghai GM 4S shop received all of its replies: "Shanghai General Motors has regulations that repairs can, but accessories will not be taken out."
In desperation, Mr. Li went to the Auto Parts City such as Siyuan Bridge and the western suburbs. Did not think that in the two major auto parts market in Beijing did not even sell the original parts of Shanghai GM. The owner of a sales store told Mr. Li that the parts of Shanghai GM would not be sold out and could not be bought in the market. “Even if it is bought, it is certainly false.â€
Really monopolize profits
Is Shanghai GM monopolizing spare parts just to stop fakes?
An internal employee of a Shanghai GM 4S store revealed to reporters that Shanghai GM has strict regulations on its own parts maintenance channels in order to collect the profits of the auto aftermarket. All 4S stores cannot sell accessories in their own stores to ensure that manufacturers The absolute position of the supply channel.
He recalled that once a Shanghai-based 4S shop in Guangzhou had been suspended for three months by Shanghai General Motors because it had sold a chassis of a Buick privately, its customers were also diverted to other stores. Based on this lesson, at the end of 2002, all Shanghai GM 4S stores in Beijing secretly signed a “regional alliance†agreement with Gadabike (one of Shanghai GM's 4S stores). The agreement is in fact an agreement to contain each other's interests. In order to achieve a balance of interests, the Union Store stipulates that no one shall be allowed to reduce the price of repairs in order to attract customers, and it is even more forbidden to sell spare parts for the whole vehicle. If the agreement is breached, the Director will report to Shanghai GM, and this store will also face penalty supply and supply of accessories. Punishment at the end of the year, Shanghai GM's rebates and other sanctions.
The result of this is very clear. In today's era, most 4S stores are struggling to support meager profit management. According to informed sources in the industry, 7 s shops in Shanghai GM’s Beijing are all making profits, and the annual net profit is higher than several million. The highest annual net profit is Reached 6 million yuan. In fact, Shanghai GM made its first major price cut since the downturn in the auto market in May this year. The profit of the car itself is not higher than that of other models. However, the reason why 4S stores can maintain profitability is probably due to the aftermarket.
Wang Qianhu, director of the Legal Affairs and Complaints Department of the China Consumers Association, said in an interview with reporters that the mode of operation of the 4S stores at a uniform price is unreasonable in itself and that a single supply channel does not provide equal competition to other auto repair companies. Opportunity, at the same time, does not provide consumers with the right to freedom of choice. “But in China, the root cause of 4S shop’s popularization is that there are no relevant laws and regulationsâ€.
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