FAW Xichai actively explores new modes of service hotline work
The Integrated Management Division of the 400 service hotline network of the FAW Xichai Service Room Network Integrated Management Bureau conducted a brand-new integration and sorting. From August 1, 2015, the service hotline piloted a full-fledged dispatching system in Jilin Province, reflecting on users. Problems were dispatched to the local service station in a timely manner, and supervision was carried out, realizing a new model for dispatching workers at the first time. As of August 7, the 400 service hotline has seriously solved over 30 complaints from the users of the repaired work. Regardless of the size of the problems reported by the users, it has achieved “Echoes everything and responded to everything†and won the popularity of Xiehai users. Praise.
"As long as you have a phone call, the rest will be handed over to us." This is the user service room is relatively loose in order to improve the current service process, lack of overall control, coordination and scheduling defects, enabling customers to experience FAW Xichai "Fine core" service new initiatives. Through the whole process monitoring, customer return visits and care, the service room gradually builds the 400 service hotline from the simple information transmission function of the past to a “green channel†for rapid collection, statistics, analysis, and delivery of customer information, strengthens customer contact, and enhances manufacturers’ emotions. "Communication channels", customer opinion collection, coordination, processing, and response to the "command channel."
User zero complaint corrected zero error
When the 400 service hotline visited the tractor user Bai Shifu on August 3rd, the White Master said happily that the engine malfunction had been solved. “In the past, the engine was broken and the dealer looked for a factory to find a service station. When can I deal with it, now it's as simple as calling 4008281199 to make a phone call without worrying about it. Within half an hour, I can receive a call from the factory to ask the service station about the contact information, handle the progress, and never have to worry about finding a problem. To the person in charge."
Xichai Service
How to better serve users is a constant concern for the 400 service hotline. The service hotline adhering to the principle of service for all users, users zero complaints, based on the user-oriented, user-friendly service concept, towards the service 100%, 100% satisfied with the service goals. It is reported that the 400 service hotline will provide service stations with better work assignments in 2015. It will also review the details of service stations across the country. It will also implement a strict return visit system and conduct comprehensive supervision of service quality to ensure standardized and satisfactory service.
Xichai’s meticulous service
Plastic License Plate Frame
We used superb Die and advanced injection molding
machine to keep the products good quality.
Material: durable and never fade pp plastic with
'snap around'
Logo processing Method : silk screen or bronzing
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Package: 2 pcs/poly bag; 100 pcs/carton
Payment: T/T or L/C at sight.
Capability: about 30000 pcs/month
Origin: Guangdong, China
License Plate Frame,License Plate Covers,License Plate Holder,Number Plate Frame
Canton King Way Industrial Co., Limited , https://www.cantonkingway.com